A lot of users who begin using their first hosting account, or switch companies, usually have queries concerning how given tasks are done or come across difficulties when setting up various things like emails, site settings, etc. This is why, many providers have prepared documentation with frequently asked questions and issues in order to help their customers receive info quickly and easily. Consequently, the technical support team representatives can spend more time on actual problems that particular clients may be encountering, because the solution for the minor things will already be available on the World Wide Web and clients will be able to easily solve them without having to contact the client care staff. Having detailed documentation is exceptionally important, particularly for new clients without any experience at all, as the hosting service entails an abundance of functions and lots of people can become confused about what action to take. A good information repository can both help you complete the tasks that you want and acquaint yourself with how the web hosting service functions as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you’ve bought your very first cloud web hosting plan through our company or have moved your site over to us, you will get used to our platform and our custom-built Hepsia hosting Control Panel in no time due to the fact that we have prepared a comprehensive web-based knowledge base where you can find all the information that you may ever need – both general info about the hosting service as a whole and more specific info about the separate functions that you can make use of and the complications that you may run into. The articles themselves are located in two places. The entire article archive is accessible through the Control Panel’s Help section. You can find relevant articles about the different features in every section of the Control Panel as well. You can find out how to do more or less everything, from creating an .htaccess configuration file to managing a mailing list, and all the articles include detailed instructions, so you will never become bewildered due to an unclear text. Certainly, in case you bump into a more specific problem and you can’t find a solution in our knowledge base, you can touch base with our support team representatives 24-7.
Extensive Online Documentation in Semi-dedicated Hosting
Our company’s semi-dedicated servers come with an extensive article library where you can find any info that you may require about our web hosting services or about the Hepsia Control Panel that we are using. We’ve prepared it based on the feedback that we’ve obtained from our customers over the years and, as a result, our articles deal with particular problems that you may bump into and suggest the quickest means of recovering them, for example getting a 500 Internal Server Error message or not being able to send e-mails from your PC even though you have the right settings. The articles are available in every single section of the Control Panel and you can check them at any given moment. They can help you expand your knowledge not only about our services, but also about the hosting service in general, as they offer thorough guides and general information such as what file permissions or cron jobs are.