The availability of the customer and tech support that a cloud web hosting company provides can tell you a lot about the services which they offer too. When you can use only e-mail messages or tickets, you have most likely discovered a reseller not the actual web hosting provider. If this is the case, you will have to wait for a couple of days in order to have an issue resolved since your reseller may not be checking their communication regularly or they may have to contact the true website hosting company for further assistance. When the provider offers you various means of communication with short response time which are available at any moment, they are most likely the top provider, not only a reseller. Therefore you'll receive well-timed assistance and top quality support because they'll have immediate access to the servers where your account will be created. Whatever the issue - technical or sales, it's generally better to get in touch with your hosting company directly using your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for our cloud web hosting
plans are twenty-four-seven, so you can forget all about waiting for a few days so as to receive assistance. If you are not our client yet, you can call us, chat with a consultant or send an email. In case you already have an account, you are able to open a support ticket in addition to the other three ways of communication. You'll be able to choose the best way to contact us based on what your location is or what hardware you are using. We will assist you for more or less any hosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated packages
that we provide include 24/7 customer and technical support, therefore regardless of what problem you experience, you are able to get in touch with us and we will assist you in a timely manner. Our guaranteed response time for every email message or trouble ticket that you open through your Hepsia website hosting Control Panel is 1 hour; typically the response time rarely is more than twenty minutes. In addition, we offer telephone support with multiple local numbers around the world and a live chat, so you're able to contact us and find additional info about our solutions even if you do not have an account yet. We can assist you with nearly any question or a difficulty you have - payment methods, package specs, e-mail setup, web hosting account settings, and so on. If you use our services, you will not ever encounter a situation where you should wait for a few days to get an issue solved like you will have to do with various other companies.
24/7 Customer Support in VPS Web Hosting
In case you've got a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany issues and questions about the pre-installed software the server comes with. In case you haven't ordered your virtual private server
plan yet, you're able to learn more about our services by giving us a telephone call or by using the live chat service. For more technical problems, you'll be able to send an email or open a ticket via your billing Control Panel and you'll receive assistance within no more than an hour regardless of the time of the day, even on holidays and weekends. The typical answer time normally does not extend past thirty minutes. In case you need assistance for third-party software, you can use the Managed Services upgrade that you can include to each and every VPS plan and our administrators will help you with any installation or troubleshooting problem you could have encountered.
24/7 Customer Support in Dedicated Servers Hosting
With a one-hour max response time warranty, you will get extremely fast support when you buy a dedicated server
through our company. Our customer and tech support teams are online 24/7/365, which means that if you open a support ticket via your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the best option when the matter in question requires longer time to be solved or when it should be given to our administrators, since it's easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to call us or talk to a live agent via our chat service. In case you include the Managed Services upgrade to the server plan, our admins can also assist you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.