There are a number of ways to contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It is the easiest communication medium for many reasons. In the event that no representative is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of info without having to worry about spelling errors, and in case a certain problem requires more time to be fixed or a number of responses must be exchanged, all the information will be in one and the same location, so each party can always see the comments added by the other one. The downside of using tickets to get in touch with your hosting company is that they are usually separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you’ll have to use at least 2 different systems and this number can increase if you would like to administer multiple domain names. Besides, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for a reply.