There are a number of ways to contact the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It is the easiest communication medium for many reasons. In the event that no representative is available at the moment and they’re all busy, a telephone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy and paste large pieces of info without having to worry about spelling errors, and in case a certain problem requires more time to be fixed or a number of responses must be exchanged, all the information will be in one and the same location, so each party can always see the comments added by the other one. The downside of using tickets to get in touch with your hosting company is that they are usually separate from the hosting platform, which implies that if you have to provide info or to adhere to instructions, you’ll have to use at least 2 different systems and this number can increase if you would like to administer multiple domain names. Besides, many hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with numerous other hosting companies, the ticketing system that we use with our Linux cloud web hosting packages is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different login names and passwords, as you will be able to manage both your tickets and the hosting account itself in one place. So, if you’ve got a question or stumble upon a challenge, you can get in touch with our tech support team representatives on the spur of the moment. Our system comes with a clever search mechanism. This implies that even in case you have posted a large number of tickets through the years, you will be able to find the one that you need in no time. In addition, you can read knowledge base instructions for handling commonly met challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you won’t need some other platform to get in touch with our customer service staff – you can do it on the spot in case you bump into a difficulty. Posting a new ticket takes several clicks and finding an older one is just as simple. Using our smart search filter, you can swiftly track down any ticket that you’ve posted in the past. You can open a ticket at any particular moment since our help desk support staff members are on duty 24/7/365 and answer in less than sixty minutes, although it seldom takes this much to get help. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about using 2 or more platforms to resolve a simple issue.