Integrated Ticketing System in Cloud Web Hosting
In contrast to what you may find with numerous other hosting companies, the ticketing system that we use with our Linux cloud web hosting packages is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to remember different login names and passwords, as you will be able to manage both your tickets and the hosting account itself in one place. So, if you’ve got a question or stumble upon a challenge, you can get in touch with our tech support team representatives on the spur of the moment. Our system comes with a clever search mechanism. This implies that even in case you have posted a large number of tickets through the years, you will be able to find the one that you need in no time. In addition, you can read knowledge base instructions for handling commonly met challenges.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated packages, which implies that you won’t need some other platform to get in touch with our customer service staff – you can do it on the spot in case you bump into a difficulty. Posting a new ticket takes several clicks and finding an older one is just as simple. Using our smart search filter, you can swiftly track down any ticket that you’ve posted in the past. You can open a ticket at any particular moment since our help desk support staff members are on duty 24/7/365 and answer in less than sixty minutes, although it seldom takes this much to get help. With the Hepsia Control Panel, you’ll have everything in a single location and you can forget about using 2 or more platforms to resolve a simple issue.