A live chat is a real-time way of communication between a hosting company's support crew and its clients. It's a very efficient method to receive some info about the web hosting services or have some issue resolved as you're speaking with a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the low possibility of mistakes when you exchange information like usernames or domain names, the quicker response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you are able to do something different while the representative examines the issue in question. Furthermore, you are able to connect with a live chat room from any kind of computer that's connected to the web, avoiding the phone fees that you will need to pay in case you're calling to a different country.
Live Chat Support in Cloud Web Hosting
We provide a live chat support service for all Linux cloud web hosting packages that we offer and we are able to assist you with almost everything live. In case you don't have an account with our company yet, we're able to give you more information about the plans so as to help you to pick the most suitable package. If you are an active client, we can help you with any billing or general issue as well as with multiple common technical matters, for instance an e-mail address installation in a desktop e-mail client. When you cannot phone us for whatever reason or you're in a country where we don't have a local phone number, our live chat will be the best way to get in touch with us. Of course, some matters require longer time to analyze and test, so you'll need to open a support ticket to our technicians, still, we are able to save your time and help you with lots of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is accessible to all our potential and present customers. In case you are searching for a new website hosting account, you are able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated packages so as to pick the right plan for your web sites. In the event that you already own an account with us, we'll be able to support you in a very timely manner with billing, general and first-level techissues. Even though in certain cases you will have to open a ticket since there're situations that cannot be resolved through a live chat, we will be able to help you with lots of basic jobs, for example setting up an e-mail account in an email client or redirecting one domain name to another. Thus, you'll get timely support and you will save time and effort.