If you are a site owner, a problem can always surface and it doesn’t necessarily have to be associated with the web hosting service itself. For instance, something could go wrong when you update a web-based application or some critical data can be modified or erased incidentally. Whatever the nature of the problem might be, you will need to get in touch with the customer care team and ask them to recover a backup or to assist you in troubleshooting the problem that you are having. How promptly they will do this will predetermine the interval of time that your sites will be unavailable. For certain sites such as community portals or online shopping portals, a frequent outage period can too often mean lost visitors and money. This is why, it is rather important for you to use the services of a hosting company that provides not only a good technical support service, but also a timely one.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting packages come bundled with a one-hour response time guarantee, which suggests that regardless of what inquiry or issue you might have, we will always be there to lend a helping hand. In fact, it rarely takes more than half an hour to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our tech support team members are available 24/7, even on weekends and legal holidays, so you’ll receive immediate support anytime you need it. We are aware of exactly how expensive time can be, so by the time we respond to your e-mail or trouble ticket, we will have examined the issue and, if we haven’t figured out a solution, we’ll give you more information about what you have to do on your end – if the case necessitates this. With our support services, you can be certain that there will be someone to lend you a helping hand straight away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support staff members will be at your service all the time and they will answer any ticket that you send via our web hosting Control Panel within maximum one hour. The ticket response time is guaranteed no matter if you have a generic query concerning your semi-dedicated server or you experience a predicament and for most issues you won’t have to wait even that long. Regardless of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we’re available 24-7-365 to deal with any general, billing or technical issue. If you get in touch with us about anything that’s within our capabilities, we will sort it out before we get back to you, which means that you won’t have to wait around for hours or days while the problem persists. If there is something that you have to do on your end, we will give you the needed info – what workable solutions to try, what actions to take, etc.