Despite the fact that this isn't the mainfactor to identify a dependable cloud web hosting company from a bad one or a reseller from an actual supplier, being able to call and talk to a live person is an indicator that you are not dealing with a one-person service provider and that you will be able to get in touch with somebody any time you're looking for support. The phone support for hosting services may vary from common to professional, which means that the problems that can be resolved through a call differ depending on the company. In the general case, these matters are simpler and include billing or first level technical issues as more difficult tasks usually need a support ticket where both you and the sysadmins can track the proceedings with a given situation. Nevertheless, having the option to phone call your service provider can save you a lot of time and efforts for the multitude of small things that may eventually show up when you manage your web hosting account.
Phone Support in Cloud Web Hosting
All of our cloud web hosting packages include telephone support 14 hours per day even on public holidays, therefore if you do not have an account yet, you can call and find out more about our solutions or whether we will meet the system requirements for your sites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you'll be able to contact the number which is nearer to you. If you are a current customer, we will help you in a timely manner with all of the general and billing issues as well as with multiple tech issues so as to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person so as to get things done right away. Certainly, some issues simply cannot be managed on the phone, so in such a case you will be able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
Any time you need additional info about the Linux semi-dedicated packages that we offer, you will be able to call some of the three support phone lines that we have around the world - in the U.S.A., the UK and Australia. In this way, you'll be able to check in advance whether our services will be suitable for your sites. In case you are already our customer and you've got a semi-dedicated account, you can get in touch with us over the phone for 14 hours every day about any type of billing or basic issues. For strictly tech matters you'll need to take advantage of our ticketing system so as to contact our tech support as someproblems simply need additional time to be taken care of, but we can help you on the phone with quite a few minor technical issues as well, saving you time and efforts.