Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be responded to in no more than 1 hour after the ticket or e–mail was submitted. If your issue needs additional assistance from a server administrator, we will forward the trouble ticket or the e–mail to the person in charge and we will leave a note to let you know that more time will be required for reaching the best solution. If you make use of our Optional Managed Services package, all of the server administration services included there will be executed whenever you wish.
A First–Class Tech Support Service
We’ll be available to you 24x7x365 to answer any questions that you may have related to our Control Panel or any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need help with server administration procedures, you can have a glance at our Optional Managed Services package, which includes backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures
A User–Friendly Help Section
Each Linux dedicated servers hosting package is equipped with our charge–free Control Panel, which offers an elaborate knowledgebase plus a selection of step–by–step video tutorials. Whenever you require help working with the Control Panel, just push the Help or Videos buttons in the upper right corner.